For me, the title of this blog is a continuous reminder of my first job. However, the lessons go much deeper.

As a 16 year old ride operator at Kings Island, I learned first-hand the importance of treating people with respect, even when they were not reciprocating. Whether it was working with the little kid rides or the biggest coasters, the emphasis on guest service was the same. Safety was 1st, always. Following that essential commitment, providing good guest service was the highest pillar we needed to achieve.

Those lessons continue to serve me well.

It was with some bemusement this summer when I had a chance to watch my son experience his first job. Asked recently what he learned, he replied that he learned he did not want to perform manual labor for the rest of his life!

For some others, the lessons included:

“I learned that people are not always upfront and honest”

“Having the right tools makes things easier”

“Corn leaves can be sharp”

As you continue through your work, take a moment to think back on your first job and reflect how a lesson learned continues to help or influence you today.

Yes, we are all “different” and that matters.

However, being different doesn’t mean being immune to change or needing to be adverse to trying things in a new or novel way. Different is not an excuse.

Be different. If something doesn’t work, try something different again!

While fighting the “different” bug, it’s often tempting to cite a best practice or exactly copy what another organization is doing.

Here’s the thing; we are different so some adaptation or change is likely to be needed to another’s best practice or procedure. It’s worth a shot and being open to different may lead to something else. That something is being better! This is always something to strive for. Better than we are now, better than others, better than yesterday.

Different is better. And better is different!

What class (in high school, college, or grad school) influences you now in a way that you did not anticipate at the time you originally took the class?

I know I need to think on this one for a bit. I hope you do as well!

My answer comes in my next post! Feel free to chime in.

My intent is not to answer any of life’s big questions (like who will win a battle between Batman and Superman) but to trigger some exploration and reflection. My plan is to post the question for all to see on Monday and provide my own response to it the following day. Even if this doesn’t trigger public discussion or disclosure, I hope that anyone reading this will think to themselves about how they might answer the question.

Look for the series to begin next week. Until then, stay warm and safe my friends!

It’s time to do some thinking and reflecting.

While I love and miss Bloomington and so many people in it, there is no doubt that our decision to move was the best decision for our family. We have been very fortunate to land in a community (Portage/Kalamazoo) that is vibrant, found schools where our children can thrive, and remain close enough to see family and friends on a regular basis.

Our home requires us to embrace winter!

In this age of instant communication, remaining connected to my larger network is still amazingly easy. I’ve come to realize that people who some would only regard as HR colleagues or associates are truly my friends and a constant source of support. While that network has not grown in a local way as much as I wish, being able to reach out to friends in Indiana, Ohio, Illinois, Virginia, California, and many other states gives me stability that others may not have.

Yet, there is still a feeling that there is more to be had by moving forward. It’s the pull of the unknown and the desire to add to my own life experience. My relentlessly positive outlook, while challenged at times, still tells me that moving forward is not only inevitable, but the best way to go.

Of course, there are limits to what can be done by any one person at any one time and part of progress involves letting go of the old in order to grasp the new. This recent trip to my old home, more so than others I’ve taken, has inspired me to examine what must go so that I can move ahead to the amazing things that await in the months and years ahead.

Several concrete steps are in process now. First, my home office, which I allowed to become a room to collect junk, has been rehabbed and is again a functional space. This post is being written while I enjoy being surrounded by the things that have molded me in my professional career.

Second, on a more personal note, is the execution of the kitchen remodel my wife and I have talked about since we moved to Michigan some two and a half years ago. Our cabinets are on order and a large check was written to get the process going.  We are both excited about this and look forward to modernizing the one area of our house that needs it desperately.

There will certainly be more change and growth to come and I look forward to the future and the promise it brings!

As I spoke to other attendees and asked them about their conference experience, I frequently get one of three reactions:

1. Who are you and why are you talking to me?
2. A story about the great session they just went to.
3. A comment about how little new information has been learned, but how they are hearing and getting refreshed on things they already knew.

It’s this third point that catches my interest. I believe this provides an opportunity for the HR pros who attend conferences to leverage their own knowledge in their organizations and build their credibility in the organizations.

We know that outside “experts” are often believed more than those who are embedded within organizations. This gaining of knowledge from the outside can be leveraged to help position HR as true knowledge partners throughout the organization.

When you hear a speaker talking about something that you believe and sharing information that you want your organization to use or implement, take note. When back in the office, share what you’ve learned. A simple summary of points can go far in helping convey points that need to be made. Giving credit to others brings both enhanced credibility to you as a learner and shows the value that attending conferences or other learning experiences is for the organization.

So, if you’re heading to state conferences in Ohio, Tennessee, Pennsylvania, New York, or Michigan in the next few weeks, don’t let the information gained reside only in your mind. Spread the knowledge and share the wisdom!

The discussion began when a student inquired about handling an employee situation after someone has done something wrong yet they insist that they’re right. After joking that a situation like that would never happen because HR is always right, I shared a story that affected me.  Without sharing the lurid details here, the story was about me being accused of doing something that I did not do. Rather than argue and hold hostility to those involved, there was reflection on the things that I had done in relation to the situation as well as the things that I had not done that could have prevented the misperception from occurring in the first place.  In short, it still benefitted me to learn from the situation and get better so that I would not be in the position again where I could be wrongly accused.

Even when one is not wrong and is still being accused, there is always room to improve. I reminded the group that learning from a negative situation can provide great dividends moving forward and that many of my most valuable lessons had come from the mistakes I’ve made, not the immediate successes.  Had I simply been bitter about being accused and reacted in a hostile manner, it is likely that the lessons learned would not be as positive and I would not have gotten better moving forward. To simplify it, it is important to get better, not bitter.

As a leader in an organization, it’s important that we regard change not as a mechanism for loss, but as an opportunity to grow and expand our horizons. Share examples from your own change events that demonstrate this. These stories can be powerful tools to show a little of yourself while emphasizing the ultimate outcome that has happened to date.

Ralph Waldo Emerson captured this sentiment beautifully when he said:

“For everything you have missed, you have gained something else, and for everything you gain, you lose something else.”

As we wrap this year please go ahead and add to your life through change!

There are corporate partnerships aligned with educational institutions that create value and link the knowledge that can be taught in schools with the skills needed by employers.  Creating relevance is key to many students (one of the R’s touted by our superintendent) and having someone to show these real world applications to students can make a difference in both the classroom and the workplace.

Whether we like it or, boosting education attainment is a workforce issue and it is essential the companies step up to declare what they need, how they can help get it, and partner with as many entities as needed to get what they need out of the educational system.

In his opening keynote this morning at the 2013 Illinois SHRM conference, Dr. Daniel Crosby cited some frightening statistics related to reading.

First, 27 percent of population of the United State holds a bachelor’s degree.  Of that 27 percent, a full 42 percent never read a book again after their academic careers are over.  This leads to the most disturbing statistic of all for me.  A full 80 percent of US households do not either buy or check out a book in any given year.

Dr. Crosby summarized by stating that means that 4 out of 5 households are more likely to get their learning from Duck Dynasty or Honey Boo Boo than from a good (or even bad!) book.

This folks, is frightening!

What does this mean for our workplaces and what we do in HR?  

Think about this as you plan for that next big workforce initiative or new innovation.  The decision about how we communicate something can become even more important than the something we are talking about.  Perhaps we are moving toward a future where reading will not be as fundamental.  As an avid reader, that bothers me a lot!  However, it can mean a shift to recorded messages on video, using social media effectively (although that still requires reading!) or even face-to-face conversations.  The media matters more than ever!